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Anonymous User
Not applicable

‎21-08-2022 17:04

Changing payment dates

Is there anyway I can change payment dates so both my cinema and entertainment pass are billed on the same day rather than 2 separate dates 

0
2 REPLIES 2
gavs82008
Legend 5
Legend 5

‎21-08-2022 17:55

@Anonymous User 

It is possible as I have 2 of 4 memberships on the same day. Jump onto live chat and see what they can do for you.

Just make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎24-08-2022 22:31 - edited ‎24-08-2022 22:32

In response to gavs82008's comment

@gavs82008 @Anonymous User 

They may renew on the same date, but are they charged on the same date, or does one of them actually have an effective payment date of the day after the other one?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.