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Anonymous User
Not applicable

Changing Name

How in God's name can you change your name on your account. The website sends you round in circles!!! 

3 REPLIES 3
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

To change your name or username on your account you need to contact live chat.

 

Have a read of this.

 

https://help.nowtv.com/article/change-or-update-personal-details 

 

To reach live chat open the link below and click on the small green arrow directly underneath How to Get in Touch then either select the TV or Broadband option then click the green live chat button.

 

https://help.nowtv.com/gb/get-in-touch/now-tv-account-payments/changing-my-account-details 

Anonymous User
Not applicable

Need to change my broadband name and password thanks 

RoyB
Legend

@Anonymous User 

 

Last time this came up, I posted this:-

https://community.nowtv.com/t5/NOW-TV-Box-black/Mk2-black-box/m-p/514810#

and I was hoping someone with an actual NowTV router would come along and give moe exact instructions for it, but nobody did.

 

See how you get on, anyway; routers are much of a muchness at this level.

 

’Name’, I think if I understand you aright, is the thing called ‘SSID’ on the router, and you can change this as readily as you can change the password that goes with it.

 

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.