25-03-2023 12:23
Set up now years ago. Have changed my email adress
I now find I'm beeing billed and can't access my oul account but I can get into this one which is newer
25-03-2023 13:24
Assuming you know the details just jump onto live chat and speak with staff who should be able to sort it for you. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
Then email support to request the other account to be closed completely. See below picture for the email address.