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Terry222333444
Advocate

Changes email adress

Set up now years ago. Have changed my email adress 

I now find I'm beeing billed and can't access my oul account  but I can get into this one which is newer 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Terry222333444 

Assuming you know the details just jump onto live chat and speak with staff who should be able to sort it for you. Make sure to click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Then email support to request the other account to be closed completely. See below picture for the email address.

5AF9F96F-929C-4581-9191-E2BAD76E910D.jpeg

FYI that I do not work for NOW, just a NOW customer trying to help