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Glenn88
Newbie

‎30-06-2022 20:31

Change payment dates

How do you change your Now Tv payment dates to all the same day??

0
1 ACCEPTED SOLUTION
RoyB
Legend

‎30-06-2022 22:53

@Glenn88 

You can’t, or at least you can’t guarantee it. Even if you synchronise your memberships to a single date, Now will attempt to take only one membership payment that day, and subsequent membership payments one by one on subsequent days, until all your memberships are covered.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV

View solution in original post

4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎30-06-2022 20:52

@Glenn88 

What do you mean by Now TV payment? The company is no longer called Now TV, spring last year it changed to NOW.

Are you taking TV memberships or a broadband customer?

FYI that I do not work for NOW, just a NOW customer trying to help
0
Glenn88
Newbie

‎30-06-2022 20:53

In response to gavs82008
TV membership
0
gavs82008
Legend 5
Legend 5

‎30-06-2022 21:21

In response to Glenn88

@Glenn88 

You have 2 options

1. cancel and let the memberships expire, then sign back up

2. jump onto live chat and see what staff can do for you. Make sure you click “chat online” within the green box and not “get help quicker” as this is a bot.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
0
RoyB
Legend

‎30-06-2022 22:53

@Glenn88 

You can’t, or at least you can’t guarantee it. Even if you synchronise your memberships to a single date, Now will attempt to take only one membership payment that day, and subsequent membership payments one by one on subsequent days, until all your memberships are covered.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
This week, I are genrally been watching epsidoes on my Sasmung TV