cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Scholar

Change payment card

I changed my bank details for my now tv account payments last month. However nowtv have continued to try and use the old bank details many times. Now I have recieved an email saying I need to pay or could have my services stopped.

My passes seem to work using my new card, it's just the broadband package that refuses to update. 

I cant see online  where I can change bank details, as it only seems to work for passes and not the broadband. 

I'd rather do it online than sit waiting in a queue on the phone.

Any help would be appreciated

 

Regards

 

Dan walker 

0 Thanks
Reply
3 Replies
Highlighted
Advocate

Re: Change payment card

Hi,

 

I am having the same problem. Did you manage to find a solution?

 

Thanks for your help,

Danny

0 Thanks
Reply
Highlighted
Advocate

Re: Change payment card

Having the same problem any answers yet?? 

0 Thanks
Reply
Highlighted
Advocate

Re: Change payment card

I've got exactly the same problem. They've now gone 2 months without taking a payment from my new card details, although passes are using the updated details with no problem. Have they cut anybodys broadband because of this issue? Tried to phone and they cut me off.

0 Thanks
Reply