07-12-2019 13:20
Please can someone advise how I change my payment card. I have been on my account and clicked to update my payment details but there is no button to save the changes. Am I missing something somewhere? Tried it on Edge, Firefox and Safari browsers but no button. Any help would be appreciated.
Solved! Go to Solution.
13-12-2019 7:56
Right, after finally getting an email from technical support, the problem has been solved for me.
If you haven't been supplied with the fix, or looking here for help, here is how to sort the problem.
1. Go to the update card details where you input your new bank card info.
2. Input new card details.
3. Go to the billing address details underneath your card details.
4. Select the option to manually input your billing address.
5. On door number, this needs to be 3 digits long. So for examples:
If your door number is 8, enter 008
If your door number is 23 enter 023
If your door number is 315 enter 315.
Basically insert 0's before your number to make it 3 digits.
6.Enter the rest of your address in the other boxes.
7. Hit the submit button at the bottom of the page.
That should be your details now saved.
Thanks to the technical support for finally getting back to m with this fix.
Not an obvious solution, but worked for me.
Hope this helps anyone else having this issue.
All the best.
13-12-2019 19:10
This worked no problem. So glad it’s sorted! Thanks Djyorkie for the info 🐵
16-12-2019 14:08
Thanks for this. I’ve spent the past week trying to change my details. This helped so much
04-01-2020 10:48
Thank heavens!
been trying for ages and using the auto address fill, can't believe I had to manually input in order to see the confirm button.
not a way to run a business if people can't update their payment details. We've had to buy vouchers from PC World/Currys actually saved us a fortune as sports is cheaper as a voucher 🙂
21-01-2020 16:25
This still didn’t work for me. Tried changing it on account page and changing on the confirmation page but still not working 😩
21-01-2020 19:01
Sorry Loulan I don’t know what to suggest. @Anonymous User ‘s solution, for which we’re truly thankful, has worked for me and others. Make sure you’re manually entering your address as this is the only screen the ‘confirm’ button appears on to save your card details. I’ve had a quick look on the Bills & Payments screen where you update your payment details and the button is still there on my screen. Hope you get it to work. Paul
21-01-2020 17:30
The bit to input your card details is just a black white rectangle for me lol
25-01-2020 12:44 - edited 25-01-2020 12:48
Yes, long and complicated but I wish I could get that far!
The "change details" page allowed me to change the card for Now TV passes (which we don't use!) but the broadband and phone section won't give me anywhere to put in the new card details.
And their "Help" page isn't working either - grrrrrrrrr......
Only been with Now for less than two weeks and beginning to wonder if this was a good move!!
12-02-2020 14:17
The problem with mine is where you put card details in its blank just says not found
12-02-2020 14:24
29-02-2020 23:54
this has not worked for me.
i have tried loads of times and get an error message that my card details are wrong. they aren't. it's a functioning card.
NOWHERE to access any help from anyone.
Furious as I am going round in circles