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Re: Change payment card

I logged an official complaint and have actually had numerous emails from them now. All asking for information I have already given in live chat etc.

 

Still, they say someone is looking into it and should get back to me soon. It’s worrying that such and obvious flaw (or maybe intentional flaw) in their website has not been dealt with faster.

 

I am now getting sick of jumping through hoops for a problem that they have caused. I think if it’s not sorted by this weekend they can forget it and I’ll just stick with Netflix.

Mentor

Re: Change payment card

I'm the same. 

Just complained on twitter about not being able to input my free pass to at least keep my entertainment pass running... They replied with "we can help you with that on live chat"!!!

Sorry, but I'm done with wasting time on nowtb. Now looking for an alternative. 

I agree, it all seems rather deliberate to me. How can a "professional" service with a giant company like sky be running such an armature system? 

I wonder if they are relying on disgruntled customers leaving, and going to skyQ or other sky services? 

They have actually made me feel anger towards them... Which is rare for me, being such a mild mannered person. 

 

 

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Mentor

Re: Change payment card

Right, after finally getting an email from technical support, the problem has been solved for me. 

If you haven't been supplied with the fix, or looking here for help, here is how to sort the problem. 

 

1. Go to the update card details where you input your new bank card info.

 

2. Input new card details.

 

3. Go to the billing address details underneath your card details.

 

4. Select the option to manually input your billing address.

 

5. On door number, this needs to be 3 digits long. So for examples:

If your door number is 8, enter 008

If your door number is 23 enter 023

If your door number is 315 enter 315.

Basically insert 0's before your number to make it 3 digits.

 

6.Enter the rest of your address in the other boxes. 

 

7. Hit the submit button at the bottom of the page. 

 

That should be your details now saved. 

Thanks to the technical support for finally getting back to m with this fix. 

Not an obvious solution, but worked for me. 

Hope this helps anyone else having this issue. 

All the best. 

 

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Re: Change payment card

This worked no problem. So glad it’s sorted! Thanks Djyorkie for the info 🐵 

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Advocate

Re: Change payment card

Thanks for this. I’ve spent the past week trying to change my details. This helped so much

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Advocate

Re: Change payment card

Thank heavens! 

been trying for ages and using the auto address fill, can't believe I had to manually input in order to see the confirm button.

 

not a way to run a business if people can't update their payment details. We've had to buy vouchers from PC World/Currys actually saved us a fortune as sports is cheaper as a voucher 🙂 

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Advocate

Re: Change payment card

This still didn’t work for me. Tried changing it on account page and changing on the confirmation page but still not working 😩

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Scholar

Re: Change payment card

The bit to input your card details is just a black white rectangle for me lol

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Re: Change payment card

Sorry Loulan  I don’t know what to suggest. @Djyorkie ‘s solution, for which we’re truly thankful, has worked for me and others.  Make sure you’re manually entering your address as this is the only screen the ‘confirm’ button appears on to save your card details. I’ve had a quick look on the Bills & Payments screen where you update your payment details and the button is still there on my screen.  Hope you get it to work. Paul

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Advocate

Re: Change payment card

Yes, long and complicated but I wish I could get that far!

 

The "change details" page allowed me to change the card for Now TV passes (which we don't use!) but the broadband and phone section won't give me anywhere to put in the new card details.

 

And their "Help" page isn't working either - grrrrrrrrr......

 

Only been with Now for less than two weeks and beginning to wonder if this was a good move!!

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