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Anonymous User
Not applicable

‎18-11-2021 14:36

Change Account Address

Hi there, I've had my account for years. My account address details differ from my current address. I only have TV now but used to have broadband. When I try and change my address online it directs me to a link to change installation address for broadband. How can I update my address on my account without requesting installation for broadband please? Thanks 😊 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎18-11-2021 15:25

@Anonymous User 

You can’t, I had NOW broadband many years ago and when I moved to a property that didn’t offer NOW broadband I had to cancel. Then I’ve moved since then, my address is still showing from 2 properties ago. 

 

The address page is purely for broadband only. Has no relevance to TV memberships.

FYI that I do not work for NOW, just a NOW customer trying to help
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