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Mouse
Advocate

Carged after cancelling membership

Hi

Has anyone cancelled membership but have still been charged? If so I would appreciate advice as I cancelled in 2021 but have had monthly payments taken from my bank account since then.I have tried contacting NOW TV by phone,online etc but have had no results.Any information on this issue would be a help

 

5 Replies
gavs82008
Legend 5
Legend 5

@Mouse 

Did you get email confirmation about the cancellation? If not then I hate to say that the cancellation process was not fully followed.

There is no phone number for TV memberships.

You need live chat or email support.

Do you have any up coming payments on your account?
https://www.nowtv.com/gb/account/payments

For live chat click “chat online” within the green box, don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

Email address is in the below picture.

19E85DAF-7403-4140-8545-A48C4BE5FFD3.jpeg

Also to be super safe out a Payment PIN on your account. So nothing can get started without your say so.

https://help.nowtv.com/article/change-pin-settings

FYI that I do not work for NOW, just a NOW customer trying to help
Mouse
Advocate

Andycopp68
Advocate

hi, i need my card payments stopped please

gavs82008
Legend 5
Legend 5

@Andycopp68 

Did you look at my post?

Use that to get in touch with staff which is NOT me.

FYI that I do not work for NOW, just a NOW customer trying to help
Andycopp68
Advocate

Thank you gav