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Anonymous User
Not applicable

Card not valid

I have just bought a nowtv stick ive made an account and it says my cards invalid. Its not and ive tried to put it in nunerous times and i cant set up the stick very frustrated as just paid 30.00 for it. I only have one bank card
3 REPLIES 3
RoyB
Legend

Hi @Anonymous User 

 

Is there any money in a bank account behind your card?

 

The last person with this issue was trying to use a new account with no money in it, and NowTV try to reserve (but not take) a nominal 10p on the card to check it out. If they can’t get the 10p, they bounce the card.

 

It also needs to be in sterling with a UK Bank or Building Society, not Amex, and not a prepaid card.

 

And NowTV seem to have issues with some of the new challenger banks.

 

Do any of the above apply to your card?

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
Anonymous User
Not applicable
There is money available
Anonymous User
Not applicable
& its a valid uk debit card no issues with any other payments ect just this