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Fing · ‎29-05-2023

My card expired and I’ve updated it, I pay £3.99 a month for entertainment as an ex kids subscriber. After updating I’m being asked for £9.99 a month on a new service and can’t do anything else?

BangBang2112 · ‎29-05-2023

Just came here to ask the same question except my card details were used by someone else. I don’t want to pay 9.99 either and I want to make sure they aren’t going to automatically take the money.

RoyB · ‎30-05-2023

@BangBang2112

If somebody else has your card details, a Now membership, even a Sports one, is the least of your worries, and you need to get that card blocked, and replaced with a new one, ASAP.

But do they really have your card details, or is it just that you have made available a Now device with your account open on it, and you haven’t set a Payment PIN?

e.g. a shared TV; or even a device with Now open on it that you have disposed of without Factory Resetting it?

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.

Fing · ‎30-05-2023

No? My card expired and I have entered the details of a new one

RoyB · ‎30-05-2023

@Fing

Yes, I know; my reply, as per the @, was purely aimed at BangBang2112‘s particular circumstances.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.