29-05-2023 19:51
My card expired and I’ve updated it, I pay £3.99 a month for entertainment as an ex kids subscriber. After updating I’m being asked for £9.99 a month on a new service and can’t do anything else?
29-05-2023 20:25
Just came here to ask the same question except my card details were used by someone else. I don’t want to pay 9.99 either and I want to make sure they aren’t going to automatically take the money.
30-05-2023 15:38
If somebody else has your card details, a Now membership, even a Sports one, is the least of your worries, and you need to get that card blocked, and replaced with a new one, ASAP.
But do they really have your card details, or is it just that you have made available a Now device with your account open on it, and you haven’t set a Payment PIN?
e.g. a shared TV; or even a device with Now open on it that you have disposed of without Factory Resetting it?
30-05-2023 16:10
30-05-2023 22:09
Yes, I know; my reply, as per the @, was purely aimed at BangBang2112‘s particular circumstances.
29-05-2023 20:37
Staff with staff via live chat by clicking “chat online” within the green box. Don’t hit “get help quicker” as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint
29-05-2023 20:41
29-05-2023 21:18
Another user was having issues with live chat on Firefox and had to switch to Edge in this thread