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HTJ
Advocate

Card details updated but payment not taken

My payment card had expired and payment not taken for my NOW Cinema, Boost and Entertainment subscriptions. I have now updated my payment method but payment not taken, and I can't watch anything. How can I resolve? 

1 REPLY 1
gavs82008
Legend 5
Legend 5

@HTJ 

Jump onto live chat. Make sure to click "chat online" within the green box, don't hit "get help quicker" as this is a bot.
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help