cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Newbie

Card details not accepted

My card details are not accepted. Why is this happening

19 Replies
Highlighted
Advocate

Re: Card details not accepted

I’m having the same problem

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Card details not accepted

@chuahbaggio @Sam901 

 

What sort of card, credit, debit, or prepayment?

What bank, and is it a UK one?

Is the card in sterling?

is there any money backing it up.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Highlighted
Newbie

Re: Card details not accepted

My card keeps saying payment failed but im trying to sign up for the 7 day free trail

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Card details not accepted

@Charb1987 

 

NowTV will check your card by attempting to reserve (not charge) 10p on it, even for the free trial. If they can’t, you will be declined.

 

As above, the questions you need to ask yourself about the card are:-

 

What sort of card, credit, debit, or prepayment? (Most prepayment cards aren’t accepted, and those that are have slipped through NowTV’s checks here)

 

What bank, and is it a UK one? (NowTV don’t deal with every bank out there, and especially not foreign ones, even with sterling accounts)


Is the card in sterling? (See above)

 

is there any money backing it up? (At least 10p in free funds)

 

If you still can’t see why it was declined, come back and let us know the details of it.


If my posting answered your question, please click ‘Accept Answer’
(As long as you started the thread, and haven’t already accepted an answer)
If you liked my posting, please click ‘Thanks’ (the thumbs-up icon)
If you disagree with my posting, say so below, and I will see if I need to mend my ways 🙂
0 Thanks
Reply
Highlighted
Advocate

Re: Card details not accepted

I’m having the same problem 

0 Thanks
Reply
Highlighted
Advocate

Re: Card details not accepted

 

Same is happening to me! spent the last two hours trying to solve it and nothing is working.

0 Thanks
Reply
Highlighted
Advocate

Re: Card details not accepted

I am having the same problem. Very frustrating 

0 Thanks
Reply
Highlighted
Advocate

Re: Card details not accepted

This is also happening for me.

 

I have funds in my accounts (tried to cards) and they are UK.

 

Did anyone else resolve this issue?

 

Thanks

0 Thanks
Reply
Highlighted
Advocate

Re: Card details not accepted

I'm getting the same problem - I'm trying to sign up as a new broadband customer but it won't accept any card details. Frustrating as I just want to complete my order!