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Frenchy1988
Newbie

Card detail

I have been trying to update card details and it keeps saying there is an issue with my card details I have tried two different cards now can someone help? 

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14 Replies
Geluk
Expert 2

Re: Card detail

Tring to update Bank Card details, but new card being rejected:

NOW.JPG

I'm having identical issues & hope someone from now TV, such as @Andy, @Tony-D comes along soon to resolve.
Tried multiple times on my laptop with different browsers.

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Geluk
Expert 2

Re: Card detail

Been onto CHAT, cleared CACHE as suggested, tried 4 browsers, same problemo.
NOWTV Technical need to sort out as it's in their £interest£.

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Andy Legend 5
Legend 5

Re: Card detail

@Geluk Sorry, I'm not NOW TV staff so can't look into your account for you, but @Tony-D is around so hopefully he pick up your thread soon. Hope you get sorted.

NOW TV Team Tony-D
NOW TV Team

Re: Card detail


@Geluk wrote:

Been onto CHAT, cleared CACHE as suggested, tried 4 browsers, same problemo.
NOWTV Technical need to sort out as it's in their £interest£.


Thanks @Andy 

 

@Geluk What did the chat team say to you?

Geluk
Expert 2

Re: Card detail

That they need to escalate to your Tec Team.

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NOW TV Team Tony-D
NOW TV Team

Re: Card detail


@Geluk wrote:

That they need to escalate to your Tec Team.


Yeah it seems they have it escalated already @Geluk So you should have a response as soon as possible.

Geluk
Expert 2

Re: Card detail

Just tried again; same error message persists.

Payment Web Page:-

Incidentally "House No." is a mandatory field; your web form needs amending
as I only have a House Name I can fill in, but for this exercise insert a dummy one.

form.JPG

 

 

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Geluk
Expert 2

Re: Card detail

@Tony-D Same error message still there;
I guess no one from NOWTV is going to resolve before Bank Holiday??????

 And please sort the "House No." issue I raised above.

 

Good way to boost new customers for Netflix/ Amazon etc

Incidentally I tweeted a message to NOWTV on this, & then a normal tweet on issue;
no response at all.  😞  😞

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Geluk
Expert 2

Re: Card detail

Have had an e mail from Support, which is of no help in resolving 😞

I see that your case was escalated as you were unable to update the card details on the account. 

I'm sorry to hear about the issues you have encountered when trying to add your card details.  

Can you please make sure your card details match your billing address?

Is it related to NOWTV demanding (mandatory field) a house number, which I ain't got?

Pse fix this line so it's not mandatory.

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