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Anonymous User
Not applicable

Cant

I am being charged for 2 accounts and can not find the old one as was years ago and can't remember password. Iv been billed for a cinema pass this month and we have never had it, we have 2 entertainment packages and a boost we have never had. It's costing over £30 a month with no way of stopping it so far. Bank won't stop it and obviously can't contact Now TV. Can anyone help? Thank you.

 

2 REPLIES 2
gavs82008
Legend 5
Legend 5

@Anonymous User 

This link will help determine what other accounts you have with the same payment details.

https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
redchiz1
Champion 2

@Anonymous User And the bank can most assuredly stop it by the way.

 

Excellent advice here