Cant find my broadband?

[Jackc]

Hello

My broadband has been terrible the last month, and I've logged in to find my broadband package but it says I dont have one. Ive tried my other email addresses also in case we have two accounts but nothing. However I am paying £30 every month and we have internet. I really need to know what account its linked to as id like to cancel it. 

Thanks

Jack

[gavs82008]

@Jackc 

There is only a few things that you can try to sort it out on your end before you call the broadband support team and ask for an engineer visit. 

Have a nosy at these links, such as factory resetting the router etc.
https://help.nowtv.com/article/improve-broadband-speed

https://help.nowtv.com/article/having-trouble-with-your-broadband

Within the same above links you can check the status of your line. 

All fails, give the team a call from the number in the below link.
https://help.nowtv.com/article/how-to-submit-a-broadband-complaint1