Cant find my account to close it

[Anonymous User]

Hi,

I thought I had closed my account more than a year ago.

I am still being billed but now I can't find an account to close or cancel

Anyone had a similar experience?

PS. What is frustrating is the lack of a helpdesk.

rICHARD

[schnapps · Accepted solution]

Hi @Anonymous User 

Have you tried the account finder tool by clicking on the green "find your account" button from this link page below ?

https://help.nowtv.com/article/find-an-account 

[Anonymous User]

Tried that and nothing came up.

is there a help desk?

[schnapps]

Hi @Anonymous User 

See if NOW live chat can assist you further, by clicking on the green "chat online" button from this link page below .

https://help.nowtv.com/article/how-to-submit-a-complaint 

[Anonymous User]

That's because there is nowhere on this site offering a clear way to cancel, it's a total con! Now TV box I purchased happened to have free month Entertainment.  That is NOT a contract. Now TV will not get another penny out my account for something I do not want. Total Con. Shame on you now TV 👎

[gavs82008]

@Anonymous User 

You have to go through several pages of “cancel” before it is officially cancelled.