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SH
Advocate

‎23-03-2022 15:01

Cannot make payments

Updated my card details multiple times but I keep getting notifications that NOW is trying to take the payment from my old card. My account is saying there are no outstanding payments so it won't allow me to make an online payment and I keep getting emails threatening to terminate service. Have called and emailed multiple times to no avail.

 

Does anyone know how to fix this? 🤔 

 

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4 REPLIES 4
gavs82008
Legend 5
Legend 5

‎23-03-2022 15:05

@SH 

Have you tried it another browser?

 

What payment is due TV or broadband?

FYI that I do not work for NOW, just a NOW customer trying to help
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SH
Advocate

‎25-03-2022 7:10 - edited ‎25-03-2022 7:11

In response to gavs82008

Yes multiple times. Broadband, so it won't even let me add paypal to try and take the payment through that method

0
gavs82008
Legend 5
Legend 5

‎25-03-2022 10:04

In response to SH

@SH 

Give the broadband team a call. Number is in my signature below.

FYI that I do not work for NOW, just a NOW customer trying to help
0
Lacy
Advocate

‎27-03-2022 21:20 - edited ‎27-03-2022 21:22

I have had the same but i keep updating my bank details it says its now added but then iv now been slapped with a two month bill when iv updated it, iv had issues since i had it installed and had to make payement over the phone but thought id sorted it last time, im fed up with it and half the time it keeps going down, thinking of going elsewhere, and it tells me there is no outstanding debt

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