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Anonymous User
Not applicable

Cannot cancel membership

Cannot find anywhere to cancel my membership. It does not give me the option on any page I visit. I have the sports package. Tried on both web and via TV itself. Please advise.

 

Thanks

1 ACCEPTED SOLUTION
schnapps
Legend 5
Legend 5

Hi @Anonymous User 

 

On the NOW Stick, from the main NOW Home Screen page on your television, navigate to the bottom grid horizontal row on your TV screen, then navigate along the bottom of the horizontal grid until you reach the My Account tile box to click on.

 

If you haven't logged out of the NOW Stick under the My Account section it should show what login account details you used.

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23 REPLIES 23
gavs82008
Legend 5
Legend 5

@Anonymous User 

To ask a stupid question, are you trying to cancel via the app or on the website?

 

https://help.nowtv.com/article/how-do-i-cancel-now

 

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

The link provided does not work. It just takes you into a loop of contacting options and back to the main page without the option to actually cancel or contact anyone. 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Can you explain what link your talking about.

 

The link I provided was 

https://help.nowtv.com/article/how-do-i-cancel-now

 

And this shows a box where you get to go and manage your memberships.

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I am being charged £9.99 for some film thing that I have not used since ct 2020, when I try to cancel it goes round in a loop, and there is NO LINK that says I can cancel, how can I talk to a real person?

Anonymous User
Not applicable

 that link does not work, it does not get you anywhere to cancel the membership

gavs82008
Legend 5
Legend 5

@Anonymous User 

Try another browser?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
Website
gavs82008
Legend 5
Legend 5

@Anonymous User 

Are you going into your memberships to manage the account?

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
I have it sorted, thank you..
Anonymous User
Not applicable

Hi I’ve just sold my mums house following her death, need to cancel calls & broadband, but I’m going round in circles? I don’t have a Now stick so finding it hard - no contact no for customer services & robotic chat (not human!) help please!