14-05-2021 19:27
Cannot find anywhere to cancel my membership. It does not give me the option on any page I visit. I have the sports package. Tried on both web and via TV itself. Please advise.
Thanks
Solved! Go to Solution.
14-05-2021 19:47
Hi @Anonymous User
On the NOW Stick, from the main NOW Home Screen page on your television, navigate to the bottom grid horizontal row on your TV screen, then navigate along the bottom of the horizontal grid until you reach the My Account tile box to click on.
If you haven't logged out of the NOW Stick under the My Account section it should show what login account details you used.
07-06-2021 10:18
@Anonymous User
To ask a stupid question, are you trying to cancel via the app or on the website?
https://help.nowtv.com/article/how-do-i-cancel-now
07-06-2021 10:28
The link provided does not work. It just takes you into a loop of contacting options and back to the main page without the option to actually cancel or contact anyone.
07-06-2021 10:54
@Anonymous User
Can you explain what link your talking about.
The link I provided was
https://help.nowtv.com/article/how-do-i-cancel-now
And this shows a box where you get to go and manage your memberships.
16-10-2021 22:50
I am being charged £9.99 for some film thing that I have not used since ct 2020, when I try to cancel it goes round in a loop, and there is NO LINK that says I can cancel, how can I talk to a real person?
16-10-2021 22:51
that link does not work, it does not get you anywhere to cancel the membership
16-10-2021 23:26
@Anonymous User
Try another browser?
07-06-2021 10:37
07-06-2021 10:57
@Anonymous User
Are you going into your memberships to manage the account?
07-06-2021 12:38
25-04-2022 13:42
Hi I’ve just sold my mums house following her death, need to cancel calls & broadband, but I’m going round in circles? I don’t have a Now stick so finding it hard - no contact no for customer services & robotic chat (not human!) help please!