Cannot cancel and nothing showing

[Keeley]

I’m trying to cancel my membership but going into my now membership nothing is showing to cancel only offers. They are taking payments through sky/ PayPal and on my sky app which is my mobile mobile there’s no record of this showing up neither on payment records either. I’m trying to contact but again no chat is showing up for me even after refreshing the page. I can’t even remember signing up in the first place. This is highly frustrating. Has this happened to anyone before where they can’t cancel or get intouch? Thank you. 

[redchiz1]

Ypu cannot manage your account via an app, you need to login to it on a browser. To chat click on the green Chat online button near the top the page here. 

[redchiz1]

Oops, forgot link:

https://help.nowtv.com/article/how-to-submit-a-complaint

[gavs82008]

@Keeley 

Where did you take out the membership to begin with? As you have mentioned app several times, you have to go through the App Store to manage this. 

See this link which will explain everything from how you took the membership out to how to cancel it. 
https://help.nowtv.com/article/how-do-i-cancel-now