@Anonymous User
You’re wrong about the online Community.
Our main job here is to handle the vast majority of posters who haven’t read the blurb at the top of the Community that says we can’t handle billing or other technical issues with Now, or people who have read that, but can’t find out how to contact Now from the information in the Now Help, what with the Nowbot running interference and all, and act as a signpost to where they want to go.
Once in a blue moon, somebody asks a question we can answer, and then we are suffused with a warm glow of endorphins, especially if they thank us, or even mark our posting, rather than one of their own, as a Solution.
We crave that endorphin hit worse than a double dose of OxyContin, and so battle on against all odds, trying, usually in vain, for our next fix (in both senses of the word).
And here, as you no doubt apprehensively realise, your Now account is all screwed up, and only Now can unscrew it. But you know how to access Live Chat, and you’ve tried it, and you’re left hanging on.
In the old days, I’d have tried Live Chat to see if I got the same issue, but I have had to embarrassedly explain to the support rep who instantly responded what was going on too many times to try it again. And I have no special hotline to them, by the way.
So all I can suggest is to try Live Chat again 😢
Or if you really, really don’t want to do that, then you can email
customerservices @NowTV.com
(omitting the space) describing your issue, and hope that they can fix it without the benefit of an interactive session with you.
Or you could post on Now’s Twitter feed, see what happens,
Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
