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panpipe
Mentor

Re: Cannot Apply Voucher

Any nowtv staff available for comment?
4268 Legend 5
Legend 5

Re: Cannot Apply Voucher

@Aaron-R please help

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NOW TV Team Aaron-R
NOW TV Team

Re: Cannot Apply Voucher


@panpipe wrote:
Any nowtv staff available for comment?

Hi @panpipe

 

I've just sent you an email regarding this issue

 

Thanks

Aaron

schnapps Legend 5
Legend 5

Re: Cannot Apply Voucher

@Aaron-R

 

Whilst you are on the case, please can you also help out @therealhakdaddy

 

Cheers 

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NOW TV Team Aaron-R
NOW TV Team

Re: Cannot Apply Voucher

Thanks @schnapps

 

Just sent you an email there aswell @therealhakdaddy

4268 Legend 5
Legend 5

Re: Cannot Apply Voucher

So @Aaron-R what is the problem as it is not just restricted to Chromecast offer.

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NOW TV Team Aaron-R
NOW TV Team

Re: Cannot Apply Voucher


@4268 wrote:
So @Aaron-R what is the problem as it is not just restricted to Chromecast offer.

@4268 Its not something we've noticed to be a widespread issue at the moment but we're keeping an eye on it just incase reports of the problem increase

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4268 Legend 5
Legend 5

Re: Cannot Apply Voucher

Ok well add me to list having issues @Aaron-R I'm not applying the offer.

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agoliveira
Advocate

Re: Cannot Apply Voucher

I also can't redeem my voucher could you please give me some instructions to solve this ? 

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Andy Legend 5
Legend 5

Re: Cannot Apply Voucher

@agoliveira

 

Welcome to the forum. The usual cause of this is misreading the code on the voucher. Make sure you are entering it in the correct section on your My Account > My Passes page

https://account.nowtv.com/passes

and try a few different combinations, especially where a letter may be a number or vice versa, e.g 5(five) and S, 1 (one) and I (capital i ), 0 (zero) and O (capital o) etc

But if you still can't get your voucher to work, go to

https://help.nowtv.com/contact-us/voucher-code-not-working

and choose the option for live chat who can check the code for you.

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