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DavidAllen21
Newbie

Canelled plan and took up another plan DIDN'T SHOW UP

10:47 07/12/2021

NOW TV MONTH PLAN INSTAL £5

 

Hi

I canceled a £3 cinema membership

Paid till 19 Dec

And replaced it with

1 Month Entertainment and 1 Month Cinema Bundle
Paid on 6 Dec 2021
£4.99

This was taken from my bank account

When I log in I only get the original cinema membership

Please cancel £3 cinema membership and install

1 Month Entertainment and 1 Month Cinema Bundle

1 Reply
gavs82008
Legend 5
Legend 5

@DavidAllen21 

Live chat will resolve this for you, make sure to click "chat online".

https://help.nowtv.com/article/how-to-submit-a-complaint

 

FYI that I do not work for NOW, just a NOW customer trying to help