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chrisuk74
Advocate

Cancelling my Now broadband

Hi having great difficulty in trying to cancel my Now Broadband contract due to end 3rd of December.

It's telling me go to Now Membership via a link and press cancel membership BUT nowhere do I see that link to cancel and I just keep going round in circles with it.

Any ideas please.... TIA

 

 

 

1 Reply
chilli2
Expert 2

Are you moving to another isp?

If so who?

Whatever you do do not cancel, unless you are moving to virgin media.

You need to migrate the service, sign up to the new provider and they will deal with the cancellation aspect, this is called migration.

The cancel option is called cease and re provide and can have lengthly downtime, plus the risk of the cabinet being full meaning that you will be on substantially slower speeds