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Lozchad
Newbie
‎11-02-2022 21:05

Cancelling membership

I currently have the entertainment package but if I cancel that do i get anything at all, is there a basic package that doesn’t come with a monthly

cost?

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3 Replies
schnapps
Legend 5
Legend 5
‎11-02-2022 21:10

Hi @Lozchad 

 

If you cancel the Entertainment TV Membership and don't have another NOW Membership such has Cinema etc.

 

Then you won't be able to watch anything on the NOW service apart from Sky News.

schnapps
Legend 5
Legend 5
‎11-02-2022 21:31

Hi @Lozchad 

 

Forgot to mention if you cancel the Entertainment Membership online you may get a discounted retention offer to stay for a little longer.

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RoyB
Legend
‎12-02-2022 22:32

In response to schnapps

@Lozchad 

 

Also note that if you Cancel, you are really cancelling your future payments, and the service continues up to your next renewal date and only then ceases, so no part-payment refund is applicable,

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.
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