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SJC
Newbie

Cancelling membership

I’m trying to cancel my sports membership but there is no button that says cancel membership as per the instructions on the website. Help please!

3 REPLIES 3
redchiz1
Champion 2

There should be a prominent and clear box for each membership you have if you login to My Account here:

https://www.nowtv.com/gb/account/membership

It may take a few "are you sure?" clicks before you finally get there.

Mine looks like this:

Screenshot 2023-01-16 at 16.15.11.png

schnapps
Legend 5
Legend 5

Hi @SJC 

What type of Sports Membership are you trying to cancel ?

If it's a day Membership then you won't see the cancel button because this type of Membership doesn't auto renew hence no cancel button.

Or do you have a freebie Mobile Sports offer which came with the Day Sports Membership and this according to the website T&C's automatically cancels once the offer is finished in X months time.

RoyB
Legend

@SJC 

Or did you buy the membership other than directly through Now? If so, you have to go and cancel it on whatever website you bought it on.

Set a Payment PIN on your account so that no-one but you can buy memberships on it. Check your bank accounts monthly for any other unexpected payments to Now. That way you can at least nip them in the bud, while you and Now figure out whose fault they are.