Cancelling membership - refund

[LorrieK]

Hi I cancelled my membership for the entertainment pass today but it had already been taken from my account. The payments is pending in my bank account so I’m wondering if I’d be able to get a refund as I don’t intend to use it anymore. TIA for help 😊

[gavs82008]

@LorrieK 

When did you take the membership out? There are no free trials anymore with the entertainment or cinema memberships, so payment is taken straight away. 

For any chance of a refund you must speak with staff via live chat. By clicking "chat online" within the green box, make sure to avoid "get help quicker" as this is a bot.
How To Submit A Complaint (nowtv.com)

[gavs82008]

@LorrieK 

To follow-up from my post, did you receive an email confirmation of your cancellation? If not then it's unlikely the cancellation took place as it is a bit of a pain and lengthy process. Can always check your up coming payments to make sure nothing is due to come out in the future. 

Bills & Payments (nowtv.com)