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Anonymous User
Not applicable

Cancelling a pass when Now TV is trying to take a payment

I have got a free entertainment pass with Vodafone but accidentally applied it to the wrong account which is fine but I want to cancel my movie pass on my current account so that I can transfer it to the entertainment account.

The trouble is I cannot cancel it as there was no money in my bank account to pay (tight month), and it says I cannot cancel while they are attempting to take a payment, but I want to cancel it before it takes the payment out when I get paid. Is this possible?

1 REPLY 1
schnapps
Legend 5
Legend 5

Hi @Anonymous User

Have a word with live chat to see if they can cancel your movie pass before the money is attempted to taken from your account.

Open the link below and click on the drop down arrow below "Anything else" to reveal the live chat button.

https://help.nowtv.com/get-in-touch/