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Jock123
Advocate

Cancelling Subscription

Cancelling a membership is easy???? No its not 

– just click Cancel membership next to the one you don't want any more, and follow the steps to the end. You'll be able to keep watching until your next payment was due.

 

This statement does not make any sense and there does not appear to be any Cancel link? 

 

Any thoughts please

11 Replies
Tony-D
NOW Team Member
NOW Team Member


@Jock123 wrote:

Cancelling a membership is easy???? No its not 

– just click Cancel membership next to the one you don't want any more, and follow the steps to the end. You'll be able to keep watching until your next payment was due.

 

This statement does not make any sense and there does not appear to be any Cancel link? 

 

Any thoughts please


Hi @Jock123 When going through to your memberships, you should see a list of Memberships you have active on your account. Under each Membership you will see a 'Cancel' option. Are you seeing anything like this? Cheers - TD

Tony-D
NOW Team Member
NOW Team Member


@Tony-D wrote:

@Jock123 wrote:

Cancelling a membership is easy???? No its not 

– just click Cancel membership next to the one you don't want any more, and follow the steps to the end. You'll be able to keep watching until your next payment was due.

 

This statement does not make any sense and there does not appear to be any Cancel link? 

 

Any thoughts please


Hi @Jock123 When going through to your memberships, you should see a list of Memberships you have active on your account. Under each Membership you will see a 'Cancel' option. Are you seeing anything like this? Cheers - TD


It will look like this @Jock123 

Jock123
Advocate

Thanks I cant see my Now TV membership listed only the offers of additional services - thus confused?
Tony-D
NOW Team Member
NOW Team Member


@Jock123 wrote:
Thanks I cant see my Now TV membership listed only the offers of additional services - thus confused?

Strange enough tbh. Through this link yeah Jock? My Account (nowtv.com) 

In that case, you may be on the wrong account. May be worth checking out this link to see if there are any Alt accounts in your name. NOW - Help - Account finder (nowtv.com) Let me know how you get on - TD

Jock123
Advocate

No I dont see my current Now TV membership only the other offerings?? 

 

Tony-D
NOW Team Member
NOW Team Member


@Jock123 wrote:

No I dont see my current Now TV membership only the other offerings?? 

 


Very weird @Jock123 Did you try the account finder link i sent you? What membership do you currently have? Cheers

Jock123
Advocate

Thanks I have a Now TV subscription
gavs82008
Legend 5
Legend 5

@Jock123 

What membership do you have? As NOW offers serval TV memberships

  • Entertainment
  • Cinema
  • Sports
  • Boost
  • Hayu
FYI that I do not work for NOW, just a NOW customer trying to help
Raj1
Advocate

There is nothing called Active membership just Add Membership and Start trial in whole page

gavs82008
Legend 5
Legend 5

@Raj1 

Where did you take your memberships out? Was it from the website directly or the app? Or iTunes, Amazon etc?

FYI that I do not work for NOW, just a NOW customer trying to help
gavs82008
Legend 5
Legend 5

@Jock123 @Tony-D 

Sorry to jump in on this thread. 
Where did you take up the membership? Was it on the NOW website? 
Or through the app, Amazon, iTunes, Google play?

If it’s any of the latter then you will need to go back to the method you got the membership initially.

FYI that I do not work for NOW, just a NOW customer trying to help