cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Cancelling NOW TV Without Log In Details

My Ex use my credit card to purchase now t.v and I believe now t.v broadband, I would like to cancel however do not have the log in details, but the money is coming out my account.

2 REPLIES 2
ukbobboy
Legend

@Anonymous User 

 

Well Chloe

 

You will have to report this to the police first of all because this is fraud and at the moment Now TV would be in breaching the Data Protection Act if they just up and told you anything about this account.

 

 

UK Bob

RoyB
Legend

@Anonymous User 

 

Contact your bank and have the payments stopped.

 

Then contact NowTV, via Live Chat, and explain what’s going on.

 

They will know which account your payments are covering, even if you don’t, and as the payee, it is your account, and so can be closed off.

 

But you need to contact them, so that they know what’s going on, don’t chase you for the money, and so don’t impact your credit rating.

Set a Payment PIN on your account so that no-one but you can buy memberships on it.
Check your bank accounts monthly for any other unexpected payments to Now.
That way you can at least nip them in the bud, while you and Now figure out whose fault they are.