Hi there, looking for some advice please.
I cancelled my NowTV 10-month Sports Pack within 14 days, but have been informed by Live Chat that I'm only entitled to a refund of the original payment amount, less the Sky Sports Day Pass price of £7.99. The reason being that I watched some content within that cooling off period.
This seems incorrect, with the critical terms in the confirmation email being:
"Cancellation period for any content passes: You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days ("cooling off period")
Effects of cancellation: If you cancel during your cooling off period we will refund to you all payments received from you, including any delivery costs. "
These imply that watching the content has no effect. Only the timing of cancellation is important.
Have I been misinformed? Any advice appreciated.
YOUR RIGHTS TO CANCEL YOUR ORDER CANCELLATION PERIOD FOR ANY CONTENT PASSES:
You have the right to cancel your purchase of a NOW TV content pass, and receive a full refund without giving any reason, any time up to 14 days (“cooling off period”) from the later of: (a) the date of purchase; (b) the date of delivery (for content passes which are redeemed using a voucher code we send you or you have purchased as part of a bundle); or (c) receipt of this notice, except where:
the website terms seem slightly different
Thanks for the response.
It is quite confusing, because these are all "content" passes. The Sky Sports Month Pass seems to refer to a product which runs on a recurring monthly billing period, with no defined ending. I have more sympathy for the lack of a full refund in that case, because you're only techically commiting to 1 month at the outset.
I'm not sure I'd be considered to be bound by those terms, since I pre paid for the season in advance.
Does NowTV have a phone line to call? I only seem to be able to find the Live Chat link, and can't get anywhere with that.