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Anonymous User
Not applicable

‎26-10-2020 9:33

Cancelled - still being charged?

Hi there,

 

I cancelled my subscription along with my apparent device booster whatever.. I only received the email for the booster, it never sent me one for the entertainment pass. 

 

Now I've been charged a further 3 months for the entertainment pass and im only noticing now when i look through my banks transactions. I can confirm i haven't used any services with you in this period of time, i can't get speaking to any one on live chat, or by phone conveniently. So can someone from the NOWTV team, please help?

 

Thanks,

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11 REPLIES 11
Anonymous User
Not applicable

‎19-09-2021 18:46

In response to gavs82008's comment

On my say I hadn't got anythink on my account I still payed alot money I want cancel my account

 

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gavs82008
Legend 5
Legend 5

‎19-09-2021 19:56

In response to Anonymous User's comment

@Anonymous User 

It’s very possible that you might have another account using the same payment details. 

In your account are you showing any active memberships showing up and coming payments?

https://www.nowtv.com/gb/account/payments

 

To locate another account use this link.

https://help.nowtv.com/article/find-an-account

FYI that I do not work for NOW, just a NOW customer trying to help
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