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mcman
Advocate

Cancelled - still being charged?

Hi there,

 

I cancelled my subscription along with my apparent device booster whatever.. I only received the email for the booster, it never sent me one for the entertainment pass. 

 

Now I've been charged a further 3 months for the entertainment pass and im only noticing now when i look through my banks transactions. I can confirm i haven't used any services with you in this period of time, i can't get speaking to any one on live chat, or by phone conveniently. So can someone from the NOWTV team, please help?

 

Thanks,

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11 Replies
ndinda50
Advocate

Re: Cancelled - still being charged?

I have had the same issues with nowtv and after months of fighting to get my money back they have done it again. Charged me for passes I didn't agree to. I need to speak to someone NOW

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RE
Advocate

Re: Cancelled - still being charged?

This is happening to me as well - I keep paying every month and i don’t know why seeing as I’ve cancelled everything. Please can someone from customer services call me otherwise I will taking this to the ombudsman as this is theft.

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gavs82008
Legend 5
Legend 5

Re: Cancelled - still being charged?

@mcman @RE @ndinda50 

Use this link to make sure there are no duplicate accounts with the same payment details.

https://help.nowtv.com/article/find-an-account

 

Alternative to Live chat you can fill this form out.

https://help.nowtv.com/complaints/tv

 

Incorrect charge form.

https://account.nowtv.com/payments/query/incorrect-charge

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RE
Advocate

Re: Cancelled - still being charged?

I have completed the form. Regarding the card I pay from it can’t locate my account. Which is very strange, so why am I being charged every month and sometimes more often? 

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gavs82008
Legend 5
Legend 5

Re: Cancelled - still being charged?

@RE 

Its a bit of a odd one, you can pop onto Live chat and they will be able to give you some answers.

https://help.nowtv.com/article/how-to-submit-a-complaint

 

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HRe9
Newbie

Re: Cancelled - still being charged?

Also having the same issue!

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gavs82008
Legend 5
Legend 5

Re: Cancelled - still being charged?

@HRe9 

Use the link directly up from yours to contact staff with NOW. 

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Michelle
Advocate

Re: Cancelled - still being charged?

Hi I want cancel I don't keep charged somethink I'm not using £1499 go on food 

Michelle Forbes 

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gavs82008
Legend 5
Legend 5

Re: Cancelled - still being charged?

@Michelle 

Look up thread you’ll see a link to live chat that I posted…………

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