26-10-2020 9:33
Hi there,
I cancelled my subscription along with my apparent device booster whatever.. I only received the email for the booster, it never sent me one for the entertainment pass.
Now I've been charged a further 3 months for the entertainment pass and im only noticing now when i look through my banks transactions. I can confirm i haven't used any services with you in this period of time, i can't get speaking to any one on live chat, or by phone conveniently. So can someone from the NOWTV team, please help?
Thanks,
26-10-2020 10:33
I have had the same issues with nowtv and after months of fighting to get my money back they have done it again. Charged me for passes I didn't agree to. I need to speak to someone NOW
26-10-2020 11:04
This is happening to me as well - I keep paying every month and i don’t know why seeing as I’ve cancelled everything. Please can someone from customer services call me otherwise I will taking this to the ombudsman as this is theft.
27-10-2020 9:48
@Anonymous User @Anonymous User @Anonymous User
Use this link to make sure there are no duplicate accounts with the same payment details.
https://help.nowtv.com/article/find-an-account
Alternative to Live chat you can fill this form out.
https://help.nowtv.com/complaints/tv
Incorrect charge form.
https://account.nowtv.com/payments/query/incorrect-charge
27-10-2020 10:02
I have completed the form. Regarding the card I pay from it can’t locate my account. Which is very strange, so why am I being charged every month and sometimes more often?
27-10-2020 10:11
@Anonymous User
Its a bit of a odd one, you can pop onto Live chat and they will be able to give you some answers.
https://help.nowtv.com/article/how-to-submit-a-complaint
07-09-2021 19:07
Also having the same issue!
07-09-2021 19:13
@Anonymous User
Use the link directly up from yours to contact staff with NOW.
19-09-2021 18:08
Hi I want cancel I don't keep charged somethink I'm not using £1499 go on food
Michelle Forbes
19-09-2021 18:23
@Anonymous User
Look up thread you’ll see a link to live chat that I posted…………