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Anonymous User
Not applicable

Cancelled pass still being charged for thru sky

Hi I have been trying for months to get hold of now tv customer service, cannot find an email or contact number.the web bot is useless and doesn't cover my problem. For 7yrs I have paid for my now tv pass thru my sky account but I am unable to stop this thru sky.i finally managed to cancel the pass 2months ago but sky is still charging me for it and there CS says I have to get in touch with now tv CS to get them to stop the payment charge as I have contacted them twice now about it and they have to stop the charges at the now tv end, I seem to be unable to do this and am still being charged for services I don't receive. How on earth do I contact now tv customer service as the Web bot is useless for this problem and the help pages offer no advice on this problem either.

1 REPLY 1
gavs82008
Legend 5
Legend 5

@Anonymous User 

Below is the link for Live chat. 

https://help.nowtv.com/article/how-to-submit-a-complaint

Select 'chat to an advisor'

 

If you don't want to deal with Live chat you can fill this form out.

https://help.nowtv.com/complaints/tv

 

FYI that I do not work for NOW, just a NOW customer trying to help