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Anonymous User
Not applicable

Cancelled pass after a free trial however still being charged ... no customer contact details?

I cancelled a free trail in time, received the email to say it has been cancelled however I am now being charged.  Where is customer service??? No phone number, live chat doesn't work,  just a robot chat which doesn't answer questions, any ideas how I get through  to a human to sort this out?  

2 Replies
ukbobboy
Legend

@Anonymous User 

 

Hi Jo

 

Contact Now TV's Live Chat on the following URL:

 

https://help.nowtv.com/gb/get-in-touch/now-tv-passes/vouchers-and-offers

 

and click the down arrow button.

 

UK Bob

Anonymous User
Not applicable

Tried this link and all I get is "It looks like an Agent has blocked your chats". Never been in touch or contacted them before, so why the block? Perhaps they don't want to address the "cancelled and still charging over 3 years later" issue?