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Kish2696
Newbie

Cancelled membership

Hi,

 

I have cancelled my membership, just checked my bank account and i've seen that NowTv have been taking money out of my account still even though my account had been cancelled, to top it off they are adding services and taking payment for things i never had in the first place! 

 

how can i get you guys to stop taking money!!!! i have no active subscriptions on my account. 

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4 Replies
SweetBlitz
Expert 3

Re: Cancelled membership

Check you haven’t got another account with the debit/credit card details on.

gavs82008
Legend 5
Legend 5

Re: Cancelled membership

@Kish2696 

Was it a membership offer that included a week free boost? 

If so then that would start charging £5 for boost at the end of the trial.

FYI that I do not work for NOW, just a NOW customer trying to help
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Kish2696
Newbie

Re: Cancelled membership

no, it was paid for without a trial boost - but i know i most certainly
cancelled them and all of a sudden new subscriptions had been taken out
which i never did.
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gavs82008
Legend 5
Legend 5

Re: Cancelled membership

@Kish2696 

And are these new memberships coming from the same account? 

As in you can see active memberships to cancel?

FYI that I do not work for NOW, just a NOW customer trying to help
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