02-12-2022 16:12
Cancelled in October but Now took another £9.99 on 30 Nov.
Cannot connect via Chat.
02-12-2022 16:15
@Anonymous User
Did you get confirmation email stating that the membership was cancelled? If not then unfortunately the full lengthy process wasn’t completed for cancelling.
As for live chat are you clicking “get help quicker”? If you are then this is a bot. You need click “chat online” within the green box.
https://help.nowtv.com/article/how-to-submit-a-complaint
02-12-2022 16:30
Thanks for the reply.
That may well have happened, I now have eMails confirming cancellation.
Plus Screenshots taken
Clicking on Live chat is just opening another identical Window for me.
02-12-2022 16:51
@Anonymous User
It should load up a pop up on the bottom right side of the screen. What happens if you try another browser?
You could also try send an email to support if your having no luck with live chat, see the below picture for the email address.
10-12-2022 1:19
Well will see what happens the end of Dec
10-12-2022 14:27 - edited 10-12-2022 14:30
@Anonymous User
Don’t wait - select My Account/Manage Account/ My Memberships above, and see if any Memberships are still running, and indicate a next payment date when you press the chevron (little downward ‘v’ arrow).
If any do, cancel them, taking care to go right to the end of the process.
If none exist, go to :-
https://help.nowtv.com/article/find-an-account
and use the Account Finder to see if you may have one or more duplicate accounts.
If none of this resolves it, then when you speak to Live Chat (use a different browser, to overcome the issue when you try to use it on your current browser) make sure you have the code(s) shown on the unexpected Now payment(s) on your bank statement(s) so that Live Chat can track down where these are originating.