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Anonymous User
Not applicable

Cancelled membership but still charged

Hi I signed up for the 14 day trial and literally cancelled like 3 days later I then screen shot the cancellation page for my own reference and it said ‘that’s cool when you cancel you can keep watching until the 8th July’ I then checked my bank statements today only to see 9.99 debited my account from nowTV on the 12thJuly!!!! I was amazed! I want to know how I can get my 9.99 refund please! 

1 REPLY 1
Andy
Legend 5
Legend 5

@Anonymous User Welcome to the community. Best to pop onto live chat, explain what's happened and see if they can help you and sort out a refund. To get to live chat, go to the following help page and choose the live chat option.


https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

 

I would also recommend enabling your Payment PIN in your account, this will prevent accidental or unauthorised payments in the future. To turn your Payment PIN on, go to your My Account > Payment PIN page

http://account.nowtv.com/payment-pin