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Anonymous User
Not applicable

Cancelled but still charged

I cancelled the free week if nowtv today. The payment was due to come off tomorrow as it said. But now nearly £25 has been taken from my bank account even after I have cancelled everything. 

 

I've tried to contact nowtv several ways included live chat but it doesn't work.

 

Can someone please tell me why they have taken money from my account? 

1 ACCEPTED SOLUTION
ukbobboy
Legend

@Anonymous User 

 

Hi James

 

Unfortunately, this is a customer based forum and so no one here will be able to help with your account problem.  You should contact Now TV via the following email address, they will be able to sort you out:

Now TV Customer Services Email.jpg

 

UK Bob

 

 

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10 REPLIES 10
gavs82008
Legend 5
Legend 5

@Anonymous User 

Live chat is your best option.

 

Just make sure you click “chat online”.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help