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Char1234
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Cancelled but still charged

Can someone please explain why I'm still being charged even though I cancelled my subscription?? 

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schnapps Legend 5
Legend 5

Re: Cancelled but still charged

Hi @Char1234 

 

Some of the more common reasons are multiple nowtv accounts, not going through the complete cancel procedure online when you cancel each pass separately (there is approximately 4 to 5 steps to cancel a pass where normally you will receive an email cancel confirmation from nowtv), somebody who has access to your devices (such has kids, family members, friends etc who has bought a pass without your knowledge (always recommend to add a Payment Pin to your account).

 

Anyway you are better off jumping over to live chat for assistance & help with regards to this matter.

 

Link here to live chat.

 

https://help.nowtv.com/contact-us/managing-my-devices

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