cancel
Showing results for 
Search instead for 
Did you mean: 
Anonymous User
Not applicable

Cancellation

I would like to cancel my now tv  subscription but can't seem to do it

1 ACCEPTED SOLUTION
146 REPLIES 146
Anonymous User
Not applicable

Where is the cancel option?? I've tried about 20 times to find it - please provide exact instructions I just want to cancel everything now.

gavs82008
Legend 5
Legend 5

@Anonymous User 

This link will give you instructions to cancel the pass.

https://help.nowtv.com/article/how-do-i-cancel-now-tv

 

There is also contacting Live chat directly. By clicking “chat online” within the green box.

https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

I want to cancel Now, following the instruction to click on Now Membership and to click cancel next to the option I want to cancel. But I can't see Now TV option. Please help. 

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

Have a nosy at this link, it should point you in the right direction.

https://help.nowtv.com/article/how-do-i-cancel-now

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable

Thank you for your prompt reply. I've used that ling many times but couldn't reach cancelation option. All I got after clicking that link were offers to subscribe with different services or to apply for voucher

 

gavs82008
Legend 5
Legend 5

@Anonymous User 

You need to keep clicking “cancel” as NOW will ask, do you want to keep? 
Then provide discount 

Then another page asking are you really sure! 

If you tried all this, head onto live chat and speak with NOW staff to sort it out for you. 
https://help.nowtv.com/article/how-to-submit-a-complaint

FYI that I do not work for NOW, just a NOW customer trying to help
Anonymous User
Not applicable
The thing is that I can't see or reach to any kind of cancel button.
Anyway, thanks for your help, I really appreciate it. I'll try to talk to
them
Anonymous User
Not applicable

You can also cancel your package by following these instruactions @Anonymous User

 

http://help.nowtv.com/article/How-to-cancel-NOW-TV

 

Thanks

Andy

Anonymous User
Not applicable

Does anyone else find it strange that we can use our P.Cs to buy subscriptions and then suddenly can't access our "Passes" accounts to cancel the subscriptions. This has been my experience on 3 seperate occasions and I wonder if there is a (legal) reason for this. After all the adverts tell us we can cancel a subscription at any time but doesn't explain how to do this when denied access to the "Passes" page.

ukbobboy
Legend

@Anonymous User

 

Hey G

 

Just out of interest, what browser do you use?  The reason that I ask is because I read that some browsers can behave unexpectedly, especially if their cache has not been deleted.

 

You asked, "...can't access our "Passes" accounts to cancel the subscriptions...I wonder if there is a (legal) reason for this?".  I not sure if this is a serious question because if the account is yours then you have every right to access, amend and update it any time you want to.

 

 

UK Bob