Cancellation

[Anonymous User]

I would like to cancel my now tv  subscription but can't seem to do it

[schnapps]

@Anonymous User

Some users have had success by disabling their ab blocker and clearing cookies\ cache on their device when going to My Account > My Passes on the Now TV website.

If that fails try a different internet browser when accesing the NowTV website. 

[Anonymous User]

That sorted it cheers.

[Anonymous User]

I also cancelled back in August, but got charged on 25th September. I want a refund please.

Ruby

[SeeMoreDigital]

Hi and welcome to the forum @Anonymous User,

For security reasons, all issues related to your NOW TV 'account' are subject to the Data Protection Act and can't be discussed on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

If you don't have a confirmation email, provided you have not viewed any content (which the NOW TV people will thoroughly check) you should be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

You'll find it easier to contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users might require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

• Click on the following: How To Contact NOW TV link.
• To 'Send us a message', click on the light blue 'Send Message' button.
• To start a 'Live Chat', click on the dark blue 'Chat online' button.
• A new 'What can we help you with today?' pop-up window should open up.
• Click on the 'Request Chat' button.

Cheers

[Anonymous User]

Well nothing short of being livid at what was supposed to be an easy contract taken out on the"as and when needed" Is this not what the advert suggests??? Well I took advantage of the British & Irish Lions tour this Summer 2017 and took out a Sports pass to watch the series. I inadvertantly forgot to cancel after the first initial month to take out a weeks pass seeing the tour only lasted 5 weeks. I therefore got charged for another full month!! Fair enough, my fault for not canceling before the renewal date!! Sure enough, I went to manage My Passes and cancelled avoiding all the lures of are you sure and we can give you 2 months for the price for one offers etc.. Got a notification to say it was cancelled on the Sports Pass and had until early August to continue viewing. Nothing else of interest to watch and that was the end of that. I do not recall seeing an email from them to say I had done this!!! .. To my horror, 3 months have paseed and checked my bank statement recently to see that they have taken out £33.99 for the last 3 months!!! I had to go back to manage my passes only to cancel again seeing it was still showing as live!! I know I cancelled it absolutely 100%....

Trying to sort out via a chat box Agent which was a horrendus patrionising experience only to be told they would only offer a partial refund. Not a happy camper and will be taken the matter further. What absolutely go to me about this whole experience was that the first port of call from the Agent was to ask me for the proof of cancellation email they send out to you when you cancel your pass. Funny, I thought the red cancel on my pass saying cancelled and end viewing date would suffice!! Well the irony of this whole matter was that having to cancel it again and go throught the same process, guess what, no email confirmation and as of 3 hours since canceling, no cancelation email in sight!! Not in my inbox, junk you name it, I HAVE NOT RECEIVED ANY CONFIRMATION. I suspect I did not in the first place!! Trust me,  I have all my emails from way beyond and no cancelation email !!!! So in these situations, how can you prove you have actually cancelled you Passes as even your messages in your NowTV account dont have this information either??  Well I would go as far this is nothing short of a scam!!! Happy to continue taking the money out of your account and only offer a part refund when you find the error and complain!!!!! If you cancel you Passes and receive no email, go back to them and get proof!! You have no recourse in this event and mearly a case of your word against theirs and the T&C's shoved down your throat about no refiunds after 28days!!! Social Media willl  be having a field day if I see any reference to NowTV!!!!!. I will revert if I get any further clariifcation on this matter!!

[ukbobboy]

@Anonymous User

Hi Viv

I would suggest to everyone that use this forum, whenever you add or cancel a pass, make an order and/or any account related activity then take and keep a screen print, that way you have unimpeachable proof of any and all of your activities.

UK Bob

[Anonymous User]

I have been trying to cancel - my voucher expired and fortunately debit card not updated but the Send Message does not work and no other way to contact other than holding on to wait for live chat.

Crap.

Sent emails but no response from customer services - no idea if email was even correct but shockingly bad communications methods available.

[Anonymous User]

I to have cancelled 3 times now but each month im still being charged......

[Anonymous User]

I've got the cancel button, but it doesn't cancel anything. 

Absolute awful service. Been billed now, and I don't want to be billed again. I've opened up a complaint with my bank who will be contacting NOW Tv & Sky.

Makes me glad I've binned Sky. I won't be trusting now TV again.

[Anonymous User]

How do i deactival my account. I do not want now tv st the moment and each time i cancel they then dd the payment which i then go overdrawn.
Can anyone advise as what i can do to stop the payments being taken....

[Anonymous User]

Trying to cancel renewal is tomorrow but when i click on cancel, it tells ne to call up, but lines are not open til 8am.please cancel immediately 

[Anonymous User]

I cancelled my one package @ 7.99 a month in November, here is the proof -  you have taken payment out every month since and refuse to reply to my emails.  You owe me £39.95 and I want it back NOW.    I went online again and through the process and my account is still live, I had to cancel it AGAIN.  Get your act together; you're a disgrace as a business.  It's impossible to email you, every Get in Touch button takes me back to an automated list and you know it.  Give me my money back, or me and my email below and my payment history on my accounts that proves you cancelled it and still took my money will be marching straight to trading standards because I wonder how many other customers you have taking money from every month to stay afloat?  Give me money back NOW. 

It’s hasta la vista for now... Drop by again any time

Thanks for being one of the gang. But you’ve now cancelled your Entertainment Month Pass. Don’t forget, if you’re itching to see a new series or relive the best bits of your favourite Box Set, you can start watching again any time. You can restart your pass anytime before the expiry date. Simply: 1. Sign in with your username 2. Click on the RESTART button Come back in just a few clicks:

[Anonymous User]

I cancelled my account in November (I have the cancellation confirmation email from you as proof) for my only account @£7.99 a month.  You have taken that money out of my account every month since then and ignored all of my emails.   I have been back on to my account and discover that it is still live, and yes that was my only account.  I have had to cancel it again!  I want a full refund of four months payments that I should not have been charged following my original cancellation and assurance that next month this payment will not leave my account.  If you do not honour what it says in your email of the 9th November which confirms my cancellations and that you are sorry to see me go, you will be sorry when I approach trading standards to see how many other accounts you are manipulating in this way.   I recommend you reply promptly or I shall make it my duty (I am a researcher by trade) to see how many other customers are being treated in this way and to remedy that.)

[Andy]

@Anonymous User For live chat have you tried going to

https://help.nowtv.com/get-in-touch

and expanding the Anything Else section at the bottom for the live chat button?

[Anonymous User]

I want to cancel, however when I log in there are not subscriptions even though there is a regular £9.99 and £7.99 payment coming from my account.. There are no contact details and all I want to do is CANCEL!

Can someone please help!

Thanks

LA

[Anonymous User]

your not the only one .I put an entertainment voucher on my account ,cancelled so it didn't renew and low and behold nowtv took more payments and continued subscription!.I've told them time and again yet they seem to be a law unto themselves !

[Anonymous User]

What is the point in have a thing that lets you cancel but doesn't work 4 days I've been trying get in touch sent emails tried live chat an nothing works if you have a live chat you have a call center I want the number I cancelled in July an you've taken payment I want a refund an getting absolutly nowhere at all its god dam cheeky an dam right disrespectful taking payment when things get cancelled grrrr I need help 

[Anonymous User]

There is no cancel option on my account via now stick or phone how do I cancel my pass

[Anonymous User]

I have been trying to cancel this for a while now and use go ahead take money out my account i am not happy and i would like my money back cause a haven't even used it so please thats my money for my sons xmas and use keep taking payments 

[Anonymous User]

I cancelled my phone broadband and pass in march. 3 months later u are still taking money. I have now been on hold for 49 mins trying to get through. Someone needs get back in touch asap

[Anonymous User]

Already canceled my pass on the 03/08/20, however ive still been billed on the 07/08/20 ?