I'm having the same problem, I've been trying for a few days now to access the 'My Passes' tab to cancel my subscriptions, but it wont EVER load...and funnily enough it's the only page that doesn't work. How convenient! How did you manage to do this in the end?
If you are seeing the loading page with the spinning coloured circles when attempting opening My Passes, then try disabling your ad blocker on your device or if that fails perhaps try a different internet browser when going to My Account.
If you haven't done-so already, have you cleared your temporary internet files, cookies and suspended any ad-blocking software you may have installed?
I am having the same problem. Trying to cancel an entertainment pass only to be met with continuous gobbledygook. My account understands payment details and personal details just unable to manage passes. I suspect just another tool sky uses to stop people paying less money. Appalling customer service which I have experienced before with Sky which is why I will never use their TV service again. Or Now TV once I find a way to cancel.
Welcome to the forum. Check to make sure you don't have adblocking add-ons that might be preventing the page loading, and you could also try a different browser and/or device (eg tablet or phone) to see if that helps.
If you are still stuck try having a word with live chat. To get to live chat, go to the following help page and choose the live chat option.
First, I'm just a Now TV customer, not staff.
Second, whenever you add a pass or subscription to your account, whether Entertainment, Cinema, Kids or Sports pass, you have to cancel that pass or the subscription will roll on until your cancellation.
Finally, contact Now TV's help chat on the following URL and find out if you can get your problem sorted and possibly a refund.
I have now solved the problem by going up in the loft, finding and 'firing up' my old pc. A pc/mac browser problem. Thanks for your help.
Perhaps Sky could train their people to explain these problems.