cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Advocate

Re: Cancellation

YEP! Same as me another £16.98 gone out again! No one to talk too and none of their contact ways actually work!!!
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Cancellation


@SarahM1980 wrote:
YEP! Same as me another £16.98 gone out again! No one to talk too and none of their contact ways actually work!!!

Hi @SarahM1980,

 

The good news is, if you officially cancelled your NOW TV subscriptions (by accessing the 'My Passes' area of your 'My Account') and followed the cancellation procedure in full, NOW TV would have sent you a confirmation email of your cancellation request(s).

 

Provided you still have the cancellation email, claiming back any money NOW TV have taken in error should be a straight forward procedure by contacting a NOW TV representative.

 

However, if you have not officially cancelled, provided you have not viewed any content (which the NOW TV people will thoroughly check) you might be able to get all (or a proportion) of your subscription payments returned/refunded to you by contacting a NOW TV representative.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers are not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
0 Thanks
Reply
Highlighted
Newbie

Re: Cancellation

I have been trying to cancel my subscription for months! I have followed your steps and the page doesn't even load! If you send me the same link i will just keep telling you that it is not working! 
I cannot afford to lose this money every month now. Something that charged me without letting me know in the first place and is actually charging me £10 more than what i originally subscribed to. 

Sort this problem out asap! 

0 Thanks
Reply
Advocate

Re: Cancellation

Please cancel my account with immediate effect

 

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Cancellation

Hi @JC04,

 

It's the responisibility of the NOW TV account holder to pro-actively manage their NOW TV accounts.

 

If you wish cancel your NOW TV subscriptions, you have to do this officially via your 'My Account'. And this has to be done for each of the NOW TV services you have subscribed to. After which you will receive a confirmation email.

 

If you no longer wish to have a NOW TV account and have your details removed. For security reasons, all issues related to your NOW TV 'account' are subject to the Data Protection Act and can't be discussed on the open forum, which means you'll need to contact a NOW TV representative to resolve your issue.

 

You can contact a NOW TV representative via the forums 'Live Chat' facility or 'Send us a message' facility by using a Windows or Mac computer, not a mobile device, as their web browsers might not be sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • To 'Send us a message', click on the light blue 'Send Message' button.
  • To start a 'Live Chat', click on the dark blue 'Chat online' button.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
0 Thanks
Reply
Highlighted
Advocate

Re: Cancellation

I have tried to cancel through my account & it's looking my Payment details. I'm emailing you as well now so enough of these hurdles as payment won't be made as you make it difficult to cancel the now TV.
0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Cancellation

Hi again @JC04 ,

 

Unless your NOW TV subscription is directly through Apple (via an iTunes account) or you've received a NOW TV promotional offer through Vodafone, the official way to cancel your NOW TV subscriptions is via your NOW TV account.

 

It's recommended that you use a Windows or Mac computer, not a mobile device, as their web browsers might not sophisticated enough to display 'pop-up' windows (ie: windows within windows). Also, Mac or IOS device users will require JavaScript support enabled in their Safari internet browsers. Here's what you need to do: -

 

  • Log onto your NOW TV account via this forum using the same log-in details as your NOW TV playback device.
  • Then click on the coloured 'Canel' button which is located within each of the NOW TV services you have subscribed to (ie: Entertainment, Cinema, Kids, Sport). You should see something like this: -

cancellation.PNG

 

  • A new "We hate saying goodbye" web page will be displayed.
  • Scroll down to the bottom of the web page.
  • Click on the purple coloured 'I don't want my contract free pass' button on the bottom right of the web page.
  • Follow the remainder of on-screen instructions/questionnaires and retention offers, if any...

If the above mentioned 'cancellation' process has been completed correctly, you will receive a confirmation email from NOW TV.

 

Cheers

• TV 1: LG 65UH770V | Software: v05.30.65 | OS: webOS v3.3.4 • TV 2: LG 43UH668V | Software: v05.50.55 | OS: webOS v3.3.4 • All TV's: NOW TV app v4.7.25 | Post Processing Features: All disabled  • ISP: Virgin Media@100Mbps | WIRED NETWORK: 1Gbps | NAS: Synology DS212+ •
Highlighted
Advocate

Re: Cancellation

I had cancelled my passes a couple oif months back but I am still being charged! When I go to the passes there is no cancell option, so how do I stop the payments?

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Cancellation

@Yobnoj Welcome to the forum. When you go to My Account > My Passes

https://account.nowtv.com/passes

 

do you see the active pass you want to cancel? If you don't the pass might be on a different account, so try logging in with any other usernames you have.

 

If you see your pass but the cancel button is greyed out then NOW TV are preparing to take the next payment. You could try contacting live chat to see if they can stop it.

To get to live chat, go to the following help page and click the Live Chat option.

https://help.nowtv.com/contact-us/how-do-i-cancel-now-tv

 

0 Thanks
Reply
Highlighted
Legend 5
Legend 5

Re: Cancellation

@Yobnoj

 

Sounds to me that you have more than one NowTV username on your account, where you are currently viewing an inactive account which you have cancelled previously, if you go to View My Bills under the payment history when was the last payment against this username ?

 

I would check all your playback devices to see if the username matches the username that you have logged into your Now TV account where there is no cancel button option.

 

Also check all your email correspondence from NowTV which might identify a second username account which needs cancelling.

0 Thanks
Reply