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Brogan123345
Newbie

‎29-09-2023 10:06

Cancel before cool off

Hi, I started a now membership and a seven day trial cooling off period and found nothing that I like on the system so would like to cancel within the seven day cooling off period have tried to do this online but doesn’t seem to work still says I’ll be charged until March. 

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1 REPLY 1
gavs82008
Legend 5
Legend 5

‎29-09-2023 11:21

@Brogan123345 

Sounds like you took out a 6 month saver from the offers section. This does state you are tied in for 6 months for the relevant membership(s).
https://www.nowtv.com/offers

Also depending which one you took you are given a 7 day free trial of boost and or cinema. See picture below for full explanation and costs.

gavs82008_0-1695982665167.png

For any chance of a refund you must speak with staff via live chat. Make sure you're signed in and use the 'How to get in touch' drop down.
https://help.nowtv.com/get-in-touch/tv/cancel-or-renew-membership

Also its a 14 day cooling period not 7 😃
https://www.nowtv.com/terms

FYI that I do not work for NOW, just a NOW customer trying to help
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