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Cancel before cool off

Hi, I started a now membership and a seven day trial cooling off period and found nothing that I like on the system so would like to cancel within the seven day cooling off period have tried to do this online but doesn’t seem to work still says I’ll be charged until March. 

Legend 5
Legend 5


Sounds like you took out a 6 month saver from the offers section. This does state you are tied in for 6 months for the relevant membership(s).

Also depending which one you took you are given a 7 day free trial of boost and or cinema. See picture below for full explanation and costs.


For any chance of a refund you must speak with staff via live chat. Make sure you're signed in and use the 'How to get in touch' drop down.

Also its a 14 day cooling period not 7 😃

FYI that I do not work for NOW, just a NOW customer trying to help