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Cancel bank details

My god this website is bad all over the place I just checked my email from now saying I am getting 60 pound in compensation for late connection of broadband which will be credited to account.i noticed I didn't have bank details set up online so did that then it cut of whilst doing this so did it all again and now it's saying I have two of the same bank accounts what a hassle how do u delete bank details 

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Re: Cancel bank details

How do i cancel bank details as your live chat is on a reduced  service and cannot  find an email address  to contact you.

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