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Anonymous User
Not applicable

Cancel account

I want to delete my account completely but it's not giving me an option. I don't want to use it again
1 ACCEPTED SOLUTION
Andy
Legend 5
Legend 5

@Anonymous User

 

Welcome to the forum.

 

NOW TV don't provide an option to close your account but you can request your payment details are removed from your account rendering it inactive. A member of the NOW TV team will respond to you in due course or you can pop onto live chat and ask them to do it for you.

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48 REPLIES 48
Anonymous User
Not applicable

Hello i cancelled my account last month and your still taking payments...

Karl-F
Community Manager
Community Manager

Hi @Anonymous User, 

 

Thanks for getting in touch with us here at NOW TV. 

 

I have sent you an email in regards to your query. 

 

Please keep an eye on your emails. 

 

Thanks, 

 

Karl

NOW TV Team

Anonymous User
Not applicable

yes and thats what i did but its still taking payments!

 

Anonymous User
Not applicable

It's taken me so far over an hour to try an cancel my account. Can someone call me as I don't have time to sit on a laptop all afternoon. I've had two lots of £9.99 taken from my account and it's not been resolved. I've sent the screen shots but not had any response. 

Anonymous User
Not applicable

Hi @Anonymous User,

 

Sorry for the frustrating experience.

 

As we're an online only service we don't operate a phone contact centre.

 

However, I am sending you an about this as I need to get some further info from you.

 

Hope that helps.

 

Thanks,

 

Rich

The NOW TV Team

Anonymous User
Not applicable

I would like my  payment  details  removed please 

SeeMoreDigital
Legend 5
Legend 5

@Anonymous User wrote:

I would like my  payment  details  removed please 


Hi @Anonymous User

 

Given that you have an 'account' related issue (which is subject to the Data Protection Act), you need to contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them.

 

The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -

 

  • Click on the following: How To Contact NOW TV link.
  • Click on the blue 'Start Live Chat' button on the left of the web page.
  • A new 'What can we help you with today?' pop-up window should open up.
  • Click on the 'Request Chat' button.

 

Cheers

Anonymous User
Not applicable

I want cancel 

Anonymous User
Not applicable

As I have stated several times previously, if you definitely want to terminate your Now TV account, whatever else you do get on to your card issuer and ask them to immediately cancel your continuous authority in favour of Now TV.  Under UK law, they MUST comply with your request.  This will block any further attempts by Now TV to charge your account.

Wlat

 

Anonymous User
Not applicable

Thanks