17-11-2015 9:43
Solved! Go to Solution.
17-11-2015 10:28
@Anonymous User
Welcome to the forum.
NOW TV don't provide an option to close your account but you can request your payment details are removed from your account rendering it inactive. A member of the NOW TV team will respond to you in due course or you can pop onto live chat and ask them to do it for you.
12-03-2016 21:50
Hello i cancelled my account last month and your still taking payments...
13-03-2016 16:48
Hi @Anonymous User,
Thanks for getting in touch with us here at NOW TV.
I have sent you an email in regards to your query.
Please keep an eye on your emails.
Thanks,
Karl
NOW TV Team
12-03-2016 21:51
yes and thats what i did but its still taking payments!
31-03-2016 15:11
It's taken me so far over an hour to try an cancel my account. Can someone call me as I don't have time to sit on a laptop all afternoon. I've had two lots of £9.99 taken from my account and it's not been resolved. I've sent the screen shots but not had any response.
04-04-2016 16:27
Hi @Anonymous User,
Sorry for the frustrating experience.
As we're an online only service we don't operate a phone contact centre.
However, I am sending you an about this as I need to get some further info from you.
Hope that helps.
Thanks,
Rich
The NOW TV Team
15-10-2016 17:36
I would like my payment details removed please
15-10-2016 17:45
@Anonymous User wrote:I would like my payment details removed please
Hi @Anonymous User
Given that you have an 'account' related issue (which is subject to the Data Protection Act), you need to contact a NOW TV representative via the forums 'live chat' facility and explain your requirements to them.
The easiest way of contacting 'Live Chat' is by using a Windows or Mac computer, along with various many makes and models of mobile phones and tablets (provided their screen resolution is high enough). Here's what you need to do: -
Cheers
10-06-2018 21:18
I want cancel
11-06-2018 11:45
As I have stated several times previously, if you definitely want to terminate your Now TV account, whatever else you do get on to your card issuer and ask them to immediately cancel your continuous authority in favour of Now TV. Under UK law, they MUST comply with your request. This will block any further attempts by Now TV to charge your account.
Wlat
22-08-2018 19:21
Thanks