27-11-2019 10:35
I am currently paying 11.99 + 8.99 for Now tv products I can’t access because for some reason I can’t identify the account from any of mine or my late wife’s email addresses .
I have created a new account and I am paying again 8.99 for that , but try as I might I can’t find a way through to resolve with now. I have a good mind to phone my bank and block all payments to now and just not bother with sky or now again . Any help appreciated 😊
27-11-2019 11:56
@Anonymous User
Sorry for your loss.
Live Chat should be able to track down your account details from the payment card being used, hopefully, and maybe even stop the payments for you, so get in touch with them as here:-
Get in Touch (all the options, and the best place to start):-
https://help.nowtv.com/gb/get-in-touch/
On a screen with big buttons all around, you may find the link you need is under a tiny green arrow, so be vigilant.
Live Chat and Send Us a Message:-
https://help.nowtv.com/contact-us/managing-my-devices
On Live Chat, when you can get onto it, keep your answers short, sweet and prompt, or it will time out on you.
If the person you are talking to doesn’t seem able to understand your issue, ask to be escalated to the next level of help.
<If you can’t access Live Chat and nothing happens, try a different browser from your usual one (Internet Explorer, Edge, Chrome, Firefox, Safari) on which you haven’t disabled pop ups, third party cookies or indeed any cookies, haven’t set an Ad Blocker, and haven’t set Noscript on, or JavaScript off, as any or all of these things may prevent the Live Chat window appearing>